Where are you located?
We are located 5 km north of the Kelowna Internation Airport just before Lake Country. Turn in at the landmark sail boat on the corner of Commonwealth Road.
What are your hours of operation?
Open Year Round, 7 days/week:
Oct. 1 – May 31 (low season) open 8:00 am – 8:00 pm
Jun. 1 – Sept. 30 (high season) open 8:00 am – 9:00 pm
What time can I check in?
For RV sites check-in is 1:00 pm; for Vacation Condos it is 4:00 pm.
Is a security deposit required at check in?
Yes, a credit card and valid photo ID are required to check you into your RV Site or Condo.
What do I do if I arrive after hours?
Security is on site 24/7 – just use the radio located at the entrance gate to call Security and they will check you in. It is advised that you call the Resort reservations department or front desk to advise that you will be arriving late.
What time do I have to check out?
For RV sites check-out is 11:00 am; for Vacation Condos it is 10:00 am.
What is your cancellation policy?
Notice less than 14 days’ before arrival date receives a 50% refund if cancelled. Once checked in, early departures receive 25% refund.
What services does my RV site have?
RV sites are fully serviced with connection to water, sewer, hydro and cable, all of which are included in the nightly rate.
How many people can stay in my Condo?
Studio sleeps 2, one bedroom sleeps 4, two bedroom sleeps 6 and three bedroom sleeps 8.
Can I bring my pet?
If you are staying in an RV site pets are welcome as long as they are kept on leash unless using the off leash dog park located within the Resort. If you are checking into a Condo, a $250 plus tax non refundable fee is required.
Can I bring a tent?
Holiday Park Resort does not offer tenting or tent trailer spots – all units must be self-contained Motorhomes, 5th Wheels, Travel Trailers, Campers or Camper Vans with connections to sewer and water. Holding tanks or porta potties are not permitted.
Is there Wi-Fi?
Free and paid Wi-Fi is available, click to view Wi-Fi options
Do you have a Lost & Found?
For all lost & found items, call Housekeeping at 250-766-4255 ext. 4426.
Can I boat on Duck Lake?
Motorized boats are not permitted on the shoreline of HPR. Motorized boats on any other area of Duck (Ellison) Lake require a permit from the City of Kelowna. You may rent a kayak, canoe, paddle boat and life jackets from the Activity Center, however the resort does not have a boat launch for motorized boating.
Do you have discounted passes for activities in the area?
We offer discounts and other vouchers for Kelowna attractions. Check with the Front Desk for what is currently available.
When is my bill due for my maintenance fees?
Member and Leaseholder maintenance fees are due January 1 of each year and Timeshare maintenance fees are due March 1 of each year. Contact Accounting for account details 250-766-4255 ext. 4417, email email@example.com
What activities do you offer for children?
The Resort features a fully staffed Activity Center with games, crafts, activities for children as well as sports equipment rental for all ages. We have 2 family friendly pools (indoor and outdoor), playgrounds, bike rentals, basketball and tennis courts. Children over age 8 are welcome to golf with their parents on our 6 hole par 3 golf course.
How many pools do you have?
We have 1 family indoor pool and hot tub, 1 family outdoor pool and hot tub, 1 adult lap pool and 1 adult conversation pool and hot tub.
What are your other amenities?
Click the link to view the Amenities and Facilities Page
I am staying in a Condo – do I get any housekeeping?
Yes, if you are staying over 6 days you will receive a mid-week at no charge. The housekeepers will change towels, remove garbage and recycling. Linen changes are on request only for a charge and must be requested prior to your scheduled midweek. Friday arrivals receive a mid-week on Tuesday and Saturday arrivals receive a mid-week on Wednesdays.
Do you offer cribs and highchairs for infants?
Yes we provide playpens and highchairs if requested, along with linens for the playpen. It is advised to call ahead and let the Resort know you require these items.
How do I find out when my Timeshare week begins?
If you know your week number, check our online Timeshare Calendar. If you do not know your week number, contact Reservations 1-800-752-9678 or email firstname.lastname@example.org to confirm the dates of your week and usage available.
How can I book with my Coast to Coast or RPI Membership?
Timeshare members must contact Coast to Coast or RPI directly in order to use these memberships. We offer a 25% discount off rack rates if you wish to book directly through our reservations department.
What is the latitude, longitude, altitude in Kelowna?
Lat. 49.900 Long. -119.48 Alt.(feet)-1220
What is the weather typically like in Kelowna?
What should I know if driving BC roads in winter?
Effective Oct. 1, 2017 BC law requires vehicles travelling almost all BC roads between Oct. 1 and March 31, to have winter tires.
Click here for details and winter tire routes.
How far are ski resorts from Holiday Park?
Big White is about a 1.5 hour drive (67km) and Silver Star is about a 1 hour drive (58km).
What is the driving distance to Vancouver BC?
From Kelowna to Vancouver is approx. 400 km via Route 97 C (The Connector) and Highway 5 (Coquihalla Highway).
Are there properties for sale in the Resort
Listings can be viewed on www.sweetlife.com / Real Estate, which will take you to Marion Lahey’s website, our on-site Coldwell Banker Realtor®. On the navigation bar, hover on Featured Listings, click on My Listings and sort according to your search. Click on the image for details and photos.
Visit our on-site Sales Centre, call 250-766-6811 or email email@example.com for information or to make an appointment with Marion for all your real estate needs, both in the Resort and in the Okanagan valley.
How far in advance can I book a reservation?
RV sites can be booked up to one year in advance and Condos can be booked four months or less in advance.